Refund Policy
About Our Refund Policy
McClatrwen Records wants customers to be satisfied with merchandise purchased through our website. This Refund Policy explains our guidelines for returns, exchanges, damaged items, and refunds.
Returns & Exchanges
Eligible merchandise may be returned or exchanged within 30 days of delivery. Items must be unworn, unused, unwashed, and returned in their original condition with any original tags or packaging. Proof of purchase may be required to process a return or exchange.
Non-Returnable Items
Customized, personalized, made-to-order, or final-sale merchandise may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrect. Digital music, downloadable products, and other digital content are non-refundable once delivered or accessed, except where required by applicable law.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact McClatrwen Records as soon as possible after delivery. Include your order information and photographs of the item when applicable so that we can review the issue and determine the appropriate resolution.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution. Original shipping charges are generally non-refundable unless the return results from an error by McClatrwen Records.
Return Shipping
Unless an item is damaged, defective, or incorrect due to an error by McClatrwen Records, customers are responsible for return shipping costs. Merchandise should be securely packaged to help prevent damage during return shipment.
How to Request a Return or Exchange
To request a return or exchange, contact McClatrwen Records at info@mcclatrwenrecords.com with your order number and reason for the request. Please wait for return instructions before sending merchandise back.